Questions About Cleaning & Service
Most frequent questions & answers
How much does a cleaning service cost?
The cost depends on the size of your home, the type of cleaning, and any additional services you request. Contact us for a customized quote, and we’ll be happy to provide an estimate.
What is included in the Standard Plus Clean - Deep Cleaning / Move In/Out?
At MOPNEST, we are committed to providing you with the best cleaning experience possible. That’s why we go beyond standard dry mopping and dusting cleaning. Our Standard Plus cleaning package is specifically designed to include additional services at no extra cost, enhancing your overall cleaning experience. We care for your “nest” as if it were our own, ensuring every detail is handled with the utmost care and attention.
DUST:
Lighting fixtures
Vents & Fans
TV & other monitors (Not screens)
Door frames
Picture frames
Shelves
Blinds
Tables & Chairs
Baseboards
WIPE DOWN
Kitchen counters
Kitchen cabinets (exterior)
Refrigerator (exterior & top)
Table tops
Bathroom shelves (exterior)
Bathroom counters & mirror
Shower door & soap dish
Trash can (exterior)
Window sills & blinds
Light switches
SCRUB
Stovetop
Kitchen sink
Microwave inside & out
Dishwasher
Heavy scrub of bathtub/shower
Heavy scrub of bathroom tiles
Heavy scrub of bathroom sinks
Toilet
Floors
Floor Vacuum
Dry mopping
Wet mopping
BEFORE WE LEAVE:
Straighten up
Empty trash & replace liners
Turn off lights
Load & run dishwasher (1 load)
Offer walk-through (if requested)
What is included in the Premium Clean - Deep Cleaning / Move In/Out?
MOPNEST’s Premium Clean – Deep Cleaning/Move In/Out is our all-inclusive service, designed to provide the most thorough cleaning experience. This comprehensive package have an extend time for area of focus and features additional services in and out from top to bottom. Extras include cleaning the inside of the oven, refrigerator, cabinets, and all windows. This deep clean is specifically intended to restore a home to its original state, making it as clean as new.
DUST:
Lighting fixtures
Vents & Fans
TV & other monitors (Not screens)
Door frames
Picture frames
Shelves
Blinds
Tables & Chairs
Baseboards
Behind wall units
WIPE DOWN:
Kitchen counters
Kitchen cabinets in & out
Refrigerator in & out
Table tops
Bathroom shelves in & out
Bathroom counters & mirror
Shower door & soap dish
Trash can (exterior)
Window sills & blinds
Light switches
SCRUB:
Stovetop
Kitchen sink
Microwave inside & out
Dishwasher
Heavy scrub of bathtub/shower
Heavy scrub of bathroom tiles
Heavy scrub of bathroom sinks
Toilet
Inside oven, refrigerator, cabinets
FLOOR & BASEBOARDS:
Floor Vacuum
Dry mopping
Wet mopping
BEFORE WE LEAVE:
Straighten up
Empty trash & replace liners
Change bedding & make beds
Turn off lights
Load & run dishwasher (1 load)
Offer walk-through (if requested)
Is MopNest pet-friendly?
Absolutely! We welcome pets in the home while we clean. However, for the safety of our team, if your pet tends to be aggressive or overly protective, we recommend keeping them crated or in a separate, gated area. If you aren’t home during the cleaning, please let us know how to manage your pet so our team feels comfortable when entering. Also, we kindly ask that any pet-related messes, such as waste, be cleaned up beforehand, as our staff is not responsible for handling pet waste.
What types of cleaning services do you offer?
At MOPNEST, we provide a range of services including Standard Plus house cleaning, deep cleaning, Move in/out cleaning, and office cleaning. We tailor our services to fit your specific needs.
What happens if I need to reschedule or cancel?
Life is full of surprises and unexpected circumstances are going to happen. At one point or another — for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text, or email us as soon as you know there is a conflict, and we’ll do our best to reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24-hour notice there will be no $50 cancellation charge.
Do I need to provide cleaning supplies & equipment?
No, we bring all the necessary cleaning supplies and equipment. We also use eco-friendly products to ensure your home is safe for you and your family.
However, upon request our technicians, can use your supplies and equipment. In this case we would ask to place the supplies and equipment in a common easily accessible area.
How do I schedule a cleaning appointment?
You can schedule a cleaning by calling us at (877) 848-6378 or by using our Online booking form on our website. We’ll work with you to find a time that suits your schedule.
Sick Policy
If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning. Even though we sanitize your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family.
Satisfaction
We aim to please. If for any reason, at any time you are not 100% completely satisfied, please call us immediately at 877-848-6378 and we will do everything in our power to re-service within 24 hours.
Rescheduling
Life is full of surprises and unexpected circumstances are going to happen. At one point or another — for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text, or email us as soon as you know there is a conflict, and we’ll do our best to reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24-hour notice there will be no $50 cancellation charge.
Alarm Systems & Keys
It is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive, and set it again when we leave. We’ll also need a house key if needed to access the job. We do charge a $50 lockout fee if we have a confirmed appointment and can’t get in.
Work Hours
MOPNEST normal workdays are Monday through Saturday 8:00 a.m. to 5:00 p.m. We do work from a schedule and recommend the same time and weekday for your cleaning to create consistency and convenience for us both.
Do I have to be home during house cleanings?
It’s entirely your choice!
Many of our customers trust MOPNEST technicians with access to their home while they’re away. We clean Monday through Saturday, from 8:00 a.m. to 5:00 p.m., so whether you’re at home or out, we’ll ensure your “nest” well taken care of. Since it is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive, and set it again when we leave. We’ll also need a house key if needed to access the job. We do charge a $50 lockout fee if we
have a confirmed appointment and can’t get in.
What is the arrival window?
When you schedule your cleaning, we provide a time frame during which your cleaning team will arrive at your home. The exact arrival time may vary due to factors like traffic, weather, and the length of other appointments that day. Typically, we offer a one-hour arrival window to account for these variables.
Special or Miscellaneous Projects
Miscellaneous projects are welcome. Simply, email or text us at 877-848-6378 with your special requests so we can give you the best rate and budget them for our next scheduled cleaning.
MOPNEST Technicians typically won't:
Move heavy furniture
Clean the interior of fireplaces
Clean toys
Wipe down TV or computer screens
Handle pet or human waste/secretions
Clean exterior windows (especially high-rise windows)
Clean hazardous materials or mold
Perform yard work or outdoor cleaning
Can I provide special cleaning instructions?
Absolutely! We encourage special instructions to ensure your cleaning experience is personalized to your needs. However, it’s essential to communicate these instructions directly to our office. This way, we can store them in the permanent notes section of your file, making them accessible to any team that cleans your home in the future and serving as a reminder for your regular team.
Which service do you recommend for first time clients?
MOPNEST’s Premium Deep Clean is highly recommended for first-time cleanings. It establishes a standard for our services and helps us maintain your home in top condition. This comprehensive clean provides us with the extra time needed to address areas that may have been overlooked during previous regular cleanings. After the initial deep clean, many customers transition to our standard plus 2-hour cleaning service for ongoing maintenance.
Do you clean homes where people smoke indoors?
No, we do not clean homes where smoking occurs indoors. This is a strict policy designed to ensure we provide an excellent experience for our customers while also maintaining safe working conditions for our cleaners.
How can you assess if your home is “Slightly Dirty,” “Pretty Dirty,” or “Very Dirty”?
If your home has received professional cleaning within the last three months, choose “Slightly Dirty.”
If it has been cleaned within the last six months, select “Pretty Dirty.”
If your home hasn’t been professionally cleaned in the past year, you should choose “Very Dirty.”
Is Tipping Normal?
Yes, tipping is common! There isn’t a set percentage, so feel free to tip whatever amount feels appropriate for you. Any gesture of appreciation is gratefully received by your Cleaning Technician, and all tips go directly to them.
Have more questions? Contact us
